At Flo’s, we’re committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you.

We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles and the new GDPR as of 25 May 2018.

Please read our privacy policy below carefully.

You may change your details at any time by advising us in writing via email –

Furthermore, all customer data collected is secured against unauthorized use or access.

Credit card information is not stored on our servers.


We receive and store information you enter on or give us in any other way from time to time.

You may provide basic contact information such as your email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with us through customer support.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter.

This will only apply if you have registered or subscribed to such publications by registering your details with us.

However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

Individual profile and company details are not used for any other purpose.

Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors.

We may collect information on or through this website that can personally identify you.

For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control.

We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we am providing to you.

To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Some of our service providers may be overseas and may not be subject to Australian Privacy Laws.

Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. is free to use and reproduce any such information freely, and for any purpose whatsoever.

Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.


Email newsletter subscribers: If you subscribe to our email newsletter via this website, you need to provide your email address. Your email address is stored in our database. If, at any time, you would like to unsubscribe, you can click the unsubscribe link in any email.

Online bookings: If you use your email to make an online booking, you are automatically agreeing to be added to our email newsletter database. If, at any time, you would like to unsubscribe, you can click the unsubscribe link in any email.

Contact forms: If you email us directly or use a contact form on this website, we will have your email address, IP address, and any data provided in the contact form or body of the email. we keep all email and contact form communication indefinitely to help us improve our products and services. You can request a copy of any previous email or contact form correspondence with us at any time.

Analytics: We use Google Analytics for tracking visitors and aggregating information about the traffics. Click here to read the Google Analytics Privacy Policy.

Marketing: we will not email you unless you have opted in to receive an email from us. However, if you attempt to reset your password or purchase a course, you will receive emails from me. All marketing emails include an unsubscribe link in the footer of the email. we track open and click activities on marketing emails. we use MailChimp. Click here to read Mailchimp’s Privacy Policy.

Hosting: We use VentraIP for hosting, backups, web database, file storage, APIs, and log files. Click here to read VentraIP’s Privacy Policy.

Content management: Our content management system is WordPress. Click here to read the WordPress Privacy Policy.


Should any event occur where your data has been lost, stolen, or potentially compromised, our policy is to alert you via email no later than 48 hours of becoming aware of the event. we will also report such incident to any required data protection authority. we will work closely with any users affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.


A cookie is a small file placed in your web browser that collects information about your web browsing behaviour.

Use of cookies allows a website to tailor its configuration to your needs and preferences.

Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number).

Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.

This may, however, prevent you from taking full advantage of this website.

We uses cookies to analyse website traffic and help us provide a better website visitor experience.

In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on other websites you visit.


We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

Also, we may use your Personal Data to protect the rights, property or safety of, users or third parties.

If there is a change of control in one of Flo’s Creperie (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.


We strive to ensure the security, integrity and privacy of personal information submitted to this website, and we periodically update security measures in light of current technologies.


We do not and will not sell or deal in personal or customer information.

We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of, users or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally.

In addition, we may use the information that you provide to improve this website and services but not for any other use.

ADVERTISING is advertisement-free.


This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. we encourage you to be aware, when you leave this website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.


At any time, you can request to see your stored data and request to be forgotten. Being forgotten means all your data will be removed – with the exception of data we are required to keep by law.


As we plan to ensure this privacy policy remains current, this policy is subject to change. we may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon posting of the modifications on this website. Please return periodically to review this privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at and we will aim to respond within 48 hours.